Complaints

We try to provide the best level of service and advice through our trained and experienced health insurance advisors, however, we understand that occasionally you may not be 100% satisfied with our service, advice or recommend product - if this is the case, we’d like to know.
You can lodge a complaint by calling us on 1300 672 067 and speaking to a manager, emailing us on hello@comparify.au attention management, or write to us at level 2/627 Chapel street, South Yarra.

We’ll strive to resolve your issue immediately and endeavour to get back to you within 24 hour with a response.
If there is an issue that you’re not quite happy with regarding the private health insurance fund that was recommended, you can contact the fund direct or lodge a complaint with the Private Health Insurance Ombusman office a www.ombudsman.gov.au.